Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSIBK605A Mapping and Delivery Guide
Manage insurance brokerage service performance
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSIBK605A - Manage insurance brokerage service performance |
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Description | This unit describes the performance outcomes, skills and knowledge required to analyse and review the service of a broking organisation and determine suitable actions in order to improve efficiency and quality of the service provided.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC). | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to insurance broking roles and may be applied within organisations of various sizes and across a range of customer bases. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish a system to review service performance |
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Element: Analyse performance data |
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Element: Determine action required |
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